Last-mile delivery for bathroom and kitchen suppliers.
Basins, tapware, vanities and cabinetry are fragile, heavy and expensive to get wrong. PicUp delivers bathroom and kitchen products safely to site and home, protecting both the product and the project timeline.
- Careful handling for fragile, heavy bathroomware and cabinetry.
- Site and home delivery on one network, up to 3m and 150kg.
- 98%+ DIFOT across QLD & NSW, so renovations stay on schedule.
- Damage and lost parcel claims under 0.5% across all deliveries.
The delivery is the part of the project you don't control.
Renovation customers and trade accounts do not separate the carrier from the supplier. When a vanity arrives chipped or a week late, the supplier wears it, in the review, in the support queue, and in whether that builder specifies you next time.
of consumers hold retailers accountable for failed deliveries, not the carrier.
of shoppers say on-time arrival is core to a great delivery experience, even more important than low-cost shipping or returns.
of consumers say a great delivery experience makes them return to a retailer, even if it costs more than competitors.
of consumers abandon carts when delivery isn't flexible, with no scheduling options or time windows.
of shoppers would abandon a retailer permanently due to unresolved delivery issues or poor post-purchase support.
of parcels fail to reach the recipient on the first attempt across the industry, depending on carrier and delivery type.
First Day Delivery Success is what PicUp holds against that benchmark, at scale, week after week.
Consumer statistics: Bringg, The Top 3 2025 Last-Mile Trends and 2026 Outlook, January 2026. First-attempt failure range: published estimates of 8% (FreightWaves / OneRail) to 20% (Harvard Business Review). PicUp figure is our own measured performance, described below.
Fragile and heavy is the hardest combination.
Bathroom and kitchen products are both delicate and bulky. A cracked basin or chipped benchtop does not just mean a replacement, it can hold up a whole renovation.
- Fragile items like basins and tapware damaged in transit.
- Heavy cabinetry and stone that need proper fleet and 2-man handling.
- Deliveries to active sites that demand timing and coordination.
- Damaged or late goods that stall trades and renovation schedules.
Getting fragile bulky to site is a specialist job.
Suppliers that keep builders and renovators loyal deliver fragile, heavy goods intact and on time, to site or home. PicUp brings the careful handling, fleet and coordination that keep bathroom and kitchen projects on track.
What bathroom and kitchen suppliers get with PicUp:
Fragile-safe handling
Careful handling and the right fleet keep basins, tapware, glass and stone intact all the way to delivery.
Site and home ready
Delivery to active sites and homes, with room of choice and 2-man teams for heavy cabinetry.
On-schedule visibility
Live tracking, proof of delivery and 98%+ DIFOT so trades and customers can plan around the drop.
Not just another courier.
PicUp connects DTC, B2B and B2B2C flows on one network, so bathroom and kitchen suppliers get showroom, trade site and home delivery from a single, accountable partner, with careful handling built in. We have delivered into 50,000+ homes direct-to-consumer since 2020.
Explore more: white glove appliance delivery, bulky goods delivery for hardware retailers and choosing a last-mile carrier.
- Fleet for fragile bulky: cargo vans and 4T pantech with tail-lift, up to 3m and 150kg.
- Careful handling for basins, tapware, glass, benchtops and cabinetry.
- Room of choice and 2-man teams for heavy items.
- Delivery to showrooms, trade sites and homes on one network.
- Live tracking and proof of delivery for every drop.
- Easy setup and API integration: get started quickly and seamlessly.
99.95% First Day Delivery Success, at volume.
Bulky last-mile for the leading global e-commerce platform
Challenge
A bulky last-mile partner was needed across the Brisbane metro region for a client with notoriously high delivery standards. Existing carriers could not meet first-delivery-success requirements, or deliver the fleet flexibility that sharp volume swings demand.
Solution
A fleet mix of 1T–2T vans servicing Brisbane Metro 7 days per week, with careful-handling teams for fragile and heavy items. Unique to PicUp, our DTC–B2B–B2B2C network lets the fleet flex as volume swings necessitate: surging when needed, pulling back when not.
Result
99.95% First Day Delivery Success, sustained across an average of 2,000 bulky last-mile deliveries every week.
Proven capability at scale: ~2,000 bulky deliveries per week
PicUp measured performance. FDDS is the share of deliveries completed successfully on the first scheduled delivery day.
Built for fragile bulky. Up to 3m and 150kg.
Basins, tapware, vanities, benchtops and cabinetry, delivered intact to site or home.
Parcel networks crack fragile bathroomware, and freight carriers will not run single fragile items to a site or door. PicUp is built for exactly this: fragile, heavy goods delivered with careful handling and retail-grade CX.
All tiers available 1-man or 2-man, with returns and reverse logistics, including the bulky returns most carriers refuse.
Delivery flows
Showroom-to-site, DC-to-store, trade site and home delivery. B2B, B2B2C and last-mile, one network built for renovation supply.
Fleet
Utes · 1–2–3T cargo vans · 4T pantech with tail-lift. Anything up to 3m and 150kg. Combination of 1-man & 2-man teams.
fewer surcharges than typical carriers
Some national carriers run four pages of surcharge schedules. Ours has five line items. Pricing you can forecast, with no invoice shock.
Bathroom & kitchen categories
Reachable any day of the week.
Site deliveries change at short notice, so someone has to be reachable. Our customers consistently highlight fast response times and helpfulness from our CS team, alongside professional and friendly drivers. Nothing goes into a void overnight.
Human customer support. Real people, reachable by you, by your trades and by your end customers.
AI agents answer and record every call, message and query. Anything unresolved is automatically flagged to our CS team to action first thing the following morning.
“Going the extra mile to deliver smiles to your last mile.”
The numbers renovation suppliers trust us on.
Bathroom and kitchen delivery questions, answered.
Can you handle fragile items like basins and glass?
Yes. Careful handling and the right fleet keep fragile bathroomware, glass and stone intact to delivery.
Do you deliver to active job sites?
Yes. PicUp delivers to showrooms, trade sites and homes on one network, with live tracking and proof of delivery.
Can you handle heavy cabinetry and benchtops?
Yes. 2-man teams and 4T pantech with tail-lift handle heavy items up to 3m and 150kg.
Where do you deliver?
Sydney, Brisbane, Gold Coast and Sunshine Coast, with Melbourne launching soon.
Ready to protect every fragile bulky delivery?
PicUp helps bathroom and kitchen suppliers keep products intact and projects on schedule. Let's talk.
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