Bulky goods delivery for hardware retailers.
Heavy, awkward and site-bound. Hardware, trade and building materials need a carrier built for weight and reliability. PicUp runs scheduled and on-demand bulky delivery that keeps trade customers and job sites moving.
- Fleet up to 3m and 150kg: utes, cargo vans and 4T pantech with tail-lift.
- Scheduled permanent runs and ad-hoc jobs on one network.
- 98%+ DIFOT across QLD & NSW, so trade customers can plan their day.
- Damage and lost parcel claims under 0.5% across all deliveries.
A stalled delivery becomes your problem, not the carrier's.
Trade customers and homeowners do not separate the carrier from the retailer. When heavy goods miss the window or arrive damaged, the retailer wears it, in the review, in the support queue, and in whether that account orders again.
of consumers hold retailers accountable for failed deliveries, not the carrier.
of shoppers say on-time arrival is core to a great delivery experience, even more important than low-cost shipping or returns.
of consumers say a great delivery experience makes them return to a retailer, even if it costs more than competitors.
of consumers abandon carts when delivery isn't flexible, with no scheduling options or time windows.
of shoppers would abandon a retailer permanently due to unresolved delivery issues or poor post-purchase support.
of parcels fail to reach the recipient on the first attempt across the industry, depending on carrier and delivery type.
First Day Delivery Success is what PicUp holds against that benchmark, at scale, week after week.
Consumer statistics: Bringg, The Top 3 2025 Last-Mile Trends and 2026 Outlook, January 2026. First-attempt failure range: published estimates of 8% (FreightWaves / OneRail) to 20% (Harvard Business Review). PicUp figure is our own measured performance, described below.
Heavy goods punish an unreliable carrier.
Hardware and building materials are heavy, awkward and often site-bound. A missed or damaged delivery does not just annoy a customer, it can stall a whole job.
- Weight and size beyond what parcel networks will handle.
- No tail-lift or 2-man capacity for heavy, unwieldy items.
- Unreliable timing that stalls trade customers and job sites.
- No scheduled run capability for repeat store and site deliveries.
Trade customers buy reliability as much as product.
The hardware retailers that win trade accounts deliver on time, every time, with the fleet and muscle to handle heavy goods. PicUp brings scheduled runs, tail-lift capacity and DIFOT that trade customers can build their day around.
What hardware retailers get with PicUp:
Built for heavy
Utes, cargo vans and 4T pantech with tail-lift, plus 2-man teams for heavy, awkward items up to 150kg.
Scheduled and flexible
Permanent runs for repeat store and site deliveries, plus ad-hoc jobs when demand spikes.
Reliable and visible
Live tracking, proof of delivery and 98%+ DIFOT so trade customers can plan around your deliveries.
Not just another courier.
PicUp connects DTC, B2B and B2B2C flows on one network, so hardware retailers get store deliveries, site drops and home delivery from a single, accountable partner, with the fleet to match the weight. We have delivered into 50,000+ homes direct-to-consumer since 2020.
Explore more: choosing a last-mile carrier, bulky last-mile logistics and white glove appliance delivery.
- Tail-lift and 2-man capacity for heavy, unwieldy items.
- Scheduled permanent runs plus ad-hoc jobs on demand.
- Store-to-store, DC-to-store, site and home delivery on one network.
- Flexible pricing: flat per-drop, zone, weight-banded, cubic, per-km, hourly or day rate.
- Live tracking and proof of delivery for every drop.
- Easy setup and API integration: get started quickly and seamlessly.
99.95% First Day Delivery Success, at volume.
Bulky last-mile for the leading global e-commerce platform
Challenge
A bulky last-mile partner was needed across the Brisbane metro region for a client with notoriously high delivery standards. Existing carriers could not meet first-delivery-success requirements, or deliver the fleet flexibility that sharp volume swings demand.
Solution
A fleet mix of 1T–2T vans servicing Brisbane Metro 7 days per week, with tail-lift and 2-man capacity where weight demands it. Unique to PicUp, our DTC–B2B–B2B2C network lets the fleet flex as volume swings necessitate: surging when needed, pulling back when not.
Result
99.95% First Day Delivery Success, sustained across an average of 2,000 bulky last-mile deliveries every week.
Proven capability at scale: ~2,000 bulky deliveries per week
PicUp measured performance. FDDS is the share of deliveries completed successfully on the first scheduled delivery day.
Built for heavy. Up to 3m and 150kg.
Timber, tiles, fittings, tools and building materials, delivered to store, site or door.
Parcel networks will not touch heavy building materials, and freight carriers will not run a single item to a site or door. PicUp is built for exactly this: heavy bulky goods delivered reliably, with tail-lift and 2-man capacity where it counts.
All tiers available 1-man or 2-man, with returns and reverse logistics, including the bulky returns most carriers refuse.
Delivery flows
DC-to-store, store-to-store, site delivery and home delivery. B2B, B2B2C and last-mile, one network built for trade.
Fleet
Utes · 1–2–3T cargo vans · 4T pantech with tail-lift. Anything up to 3m and 150kg. Combination of 1-man & 2-man teams.
fewer surcharges than typical carriers
Some national carriers run four pages of surcharge schedules. Ours has five line items. Pricing you can forecast, with no invoice shock.
Hardware & trade categories
Reachable any day of the week.
Trade accounts escalate fast, and so do we. Our customers consistently highlight fast response times and helpfulness from our CS team, alongside professional and friendly drivers. Nothing goes into a void overnight.
Human customer support. Real people, reachable by you and by your trade and retail customers.
AI agents answer and record every call, message and query. Anything unresolved is automatically flagged to our CS team to action first thing the following morning.
“Going the extra mile to deliver smiles to your last mile.”
The numbers hardware retailers trust us on.
Bulky hardware delivery questions, answered.
Can you carry heavy building materials?
Yes. Our fleet includes 4T pantech with tail-lift and 2-man teams for heavy, awkward items up to 3m and 150kg.
Do you offer scheduled runs?
Yes. PicUp runs permanent scheduled runs for repeat store and site deliveries, plus ad-hoc jobs when demand spikes.
Can you deliver to job sites and homes?
Yes. We deliver to stores, sites and homes on one network, with live tracking and proof of delivery.
Where do you operate?
Sydney, Brisbane, Gold Coast and Sunshine Coast, with Melbourne launching soon.
Ready to make bulky delivery your advantage?
PicUp gives hardware and trade retailers reliable, heavy-capable bulky delivery. Let's talk.
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