The last-mile carrier built for bulky goods.
Choosing a last-mile carrier for furniture, appliances and oversized items is not the same as choosing a parcel courier. Here is what a specialist bulky carrier does differently.
- 99.95% First Day Delivery Success at scale in Brisbane metro.
- Room of choice and white glove built in, not bolted on.
- Damage and lost parcel claims under 0.5% across all deliveries.
- 4.6★ from 489 Google reviews, pulled June 2026.
Your customers never blame the carrier. They blame you.
Before you compare rate cards, it is worth being clear about what a carrier choice actually decides. Shoppers do not separate the carrier from the retailer, so every missed delivery is charged to your brand, not your carrier's.
of consumers hold retailers accountable for failed deliveries, not the carrier.
of shoppers say on-time arrival is core to a great delivery experience, even more important than low-cost shipping or returns.
of consumers abandon carts when delivery isn't flexible, with no scheduling options or time windows.
of consumers say a great delivery experience makes them return to a retailer, even if it costs more than competitors.
of shoppers would abandon a retailer permanently due to unresolved delivery issues or poor post-purchase support.
of parcels fail to reach the recipient on the first attempt across the industry, depending on carrier and delivery type.
First Day Delivery Success is what PicUp holds against that benchmark, at scale, week after week.
Consumer statistics: Bringg, The Top 3 2025 Last-Mile Trends and 2026 Outlook, January 2026. First-attempt failure range: published estimates of 8% (FreightWaves / OneRail) to 20% (Harvard Business Review). PicUp figure is our own measured performance, described below.
The wrong carrier costs more than the freight line.
A general parcel carrier can move a box. A bulky last-mile carrier has to protect your brand at the door, and that is where most fall short.
- Outdated or no technology, leading to poor visibility and tracking nightmares.
- Hard-to-reach support, so issues drag on and customers churn.
- Low DIFOT that creates constant operational headaches.
- No premium options like room of choice, white glove, assembly or old-item removal.
A specialist carrier is judged on the last ten metres.
Anyone can move freight between depots. The brands that excel pick a carrier that treats the customer's doorway as the moment of truth, with the handling, tech and people to match. That is the carrier PicUp was built to be.
What a specialist last-mile carrier does differently:
Handles bulky properly
Purpose-built fleet and trained 2-man teams for items up to 3m and 150kg, with damage and lost parcel claims under 0.5%.
Shows you everything
Live tracking and API integration mean no black box between dispatch and doorstep.
Turns up, in full, on time
98%+ DIFOT, with 99.95% First Day Delivery Success proven at volume, backed by consistent, repeatable processes.
Not just another courier.
Direct-to-consumer is at the heart of what PicUp does. We've delivered into 50,000+ homes direct-to-consumer since 2020, so we understand how much the final mile drives customer lifetime value, and we pick up the bulky returns most carriers refuse.
Compare the options: bulky last-mile logistics, last-mile delivery for bulky goods and how to improve DIFOT.
- Tailored vehicle solutions: pantech trucks, cargo vans and utes.
- Damage-free transport powered by user-friendly tech.
- Better value through an innovative, hauler-first model.
- Specialised training ensures customer-focused, service-first professionals.
- Enhanced tracking, total control and full transparency for you and your customers.
- Easy setup and integration: get started quickly and seamlessly.
99.95% First Day Delivery Success, at volume.
A carrier that flexes with demand
Challenge
The leading global e-commerce platform needed a bulky last-mile carrier across the Brisbane metro region, for a business with notoriously high delivery standards. Existing carriers could not meet first-delivery-success requirements, or flex the fleet as volume swung.
Solution
PicUp ran a fleet mix of 1T–2T vans servicing Brisbane Metro 7 days per week. Unique to PicUp, our DTC–B2B–B2B2C network lets the fleet flex as volume swings necessitate: surging when needed, pulling back when not. No other carrier in market can offer this.
Result
99.95% First Day Delivery Success, sustained across an average of 2,000 bulky last-mile deliveries every week.
Proven capability at scale: ~2,000 bulky deliveries per week
PicUp measured performance. FDDS is the share of deliveries completed successfully on the first scheduled delivery day.
The one carrier metric you can check yourself.
Rate cards are private. Customer sentiment is not. Before you sign anything, here is how the market looks on public Google reviews.
| Carrier | Google rating | Reviews |
|---|---|---|
| PicUp | 4.6 ★ | 489 |
| Capital Transport | 4.1 ★ | 429 |
| Hunter Express | 1.6 ★ | 1,342 |
| Allied Express | 1.4 ★ | 914 |
Source: public Google review listings, pulled June 2026. Ratings and review counts move over time. The Hunter Express and Allied Express scores are significant precisely because of their review volume: 1,342 and 914 reviews respectively is not a small or skewed sample.
The carrier built for bulky. Up to 3m and 150kg.
If it is too big, too awkward or too hands-on for a parcel network, it is ours.
Conveyor-belt carriers are built for boxes that fit the belt. The moment an item is oversized their network strains, damages it, or drowns you in surcharges. PicUp is the carrier built for everything in between: bulky goods delivered with retail-grade CX.
All tiers available 1-man or 2-man, with returns and reverse logistics, including the bulky returns most carriers refuse.
Delivery flows
Store-to-store, DC-to-store and home delivery. B2B, B2B2C and last-mile, one network, one accountable carrier.
Fleet
Utes · 1–2–3T cargo vans · 4T pantech with tail-lift. Anything up to 3m and 150kg. Combination of 1-man & 2-man teams.
fewer surcharges than typical carriers
Some national carriers run four pages of surcharge schedules. Ours has five line items. Pricing you can forecast, with no invoice shock.
Retail, eCom & B2B2C
A carrier that answers the phone.
Hard-to-reach support is the single most common complaint about last-mile carriers. Our customers consistently highlight outstanding communication, fast response times and helpfulness from our CS team, alongside professional and friendly drivers. Nothing goes into a void overnight.
Human customer support. Real people, reachable by you and by your end customers.
AI agents answer and record every call, message and query. Anything unresolved is automatically flagged to our CS team to action first thing the following morning.
“Going the extra mile to deliver smiles to your last mile.”
The numbers that separate a specialist carrier.
Google rating pulled June 2026. Delivery metrics are PicUp measured performance.
Choosing a last-mile carrier, answered.
What makes a bulky carrier different from a courier?
A bulky carrier handles oversized items with the right fleet, trained 2-man teams and premium options like room of choice and white glove, protecting your brand at the door.
What delivery tiers do you offer?
ATL, delivery to door, room of choice (stairs surcharged per flight) and white glove with basic assembly, unpack, placement, packaging and old-item removal.
Do you handle returns?
Yes. PicUp runs returns and reverse logistics, including the bulky returns most carriers refuse.
Where do you deliver?
Sydney, Brisbane, Gold Coast and Sunshine Coast, with Melbourne launching soon.
Ready to switch to a carrier built for bulky?
PicUp was built specifically for retail and eCommerce brands serious about the bulky last mile. Let's talk.
Talk to Us