Privacy Policy

Privacy Policy for PicUp Pty Ltd

Last Updated: 13.05.24

This Privacy Policy ("Policy") outlines how PicUp Pty Ltd ("PicUp", "we", "us", or "our") collects, uses, and protects your information when you use our services. By accessing or using our services, you consent to the data practices described in this Policy.

Information We Collect

1.1 We may collect personal information that you voluntarily provide to us such as name, address, contact information, and payment information.

1.2 We may also collect information about your use of our services, such as transaction data and your interactions with the Service Providers.

1.3 We may collect information about your device and its software, including your IP address, browser type, Internet service provider, device identifier, operating system, and date/time stamps.

1.4 We may collect data from third-party partners to analyze user behaviour and improve our services.

1.5 Collection and Use of Hauler Location Data To enhance our service and provide real-time updates to our customers, we collect and use location data from our haulers. This data helps us track the progress of deliveries and removals, ensuring timely and accurate updates for our customers.

Location data is collected through the GPS functionality of the hauler’s device when logged into the PicUp platform and engaged in operations.

This data is used to provide customers with real-time tracking, optimize routes, improve service efficiency, and ensure safety during operations.

We implement robust security measures to protect location data and restrict access to authorized personnel only.

Use of Information

2.1 We use your personal information to provide, improve, and personalize our services.

2.2 We use your information to communicate with you about your use of our services, product announcements, and software updates.

2.3 We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

Sharing and Disclosure

3.1 We do not sell your personal information to third parties.

3.2 We may share your information with Service Providers to enable them to perform the services.

3.3 We may share your information if required by law or in response to valid requests by public authorities.


4.1 We implement appropriate security measures designed to protect your information from unauthorized access, use, or disclosure.

4.2 We require our Service Providers to maintain security standards comparable to ours.

Your Choices

5.1 You may review, correct, or modify your personal information at any time by logging into your account.

5.2 You can delete your account by contacting us at However, some information may remain in our records after your account has been deleted.

Updates to This Policy

6.1 We may update this Policy from time to time. If we make any changes, we will notify you by revising the "Last Updated" date at the top of this Policy and, in some cases, we may provide you with additional notice.

Please review our Terms & Conditions and Cancellation and Refund Policy before using our services. By using our services, you agree to be bound by this Privacy Policy. If you have any questions or need further clarification, feel free to reach us at or call 1300174287.

PicUp Pty Ltd reserves the right to modify this Privacy Policy at any time. If we make changes, we will notify you through the Services or by other appropriate means.

By using the Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.